The
spoon
Last week, we took some friends to a
new restaurant, "Steve's Place"
and noticed that the waiter who took
our order carried a spoon in
his shirt pocket.
It seemed a little strange. When the
busboy brought our water and utensils,
I observed that he also had a spoon
in his shirt pocket. Then I looked
around and saw that all the staff
had spoons in their pockets. When the
waiter came back to serve our soup I
inquired, "Why the spoon?"
"Well," he explained,
"the restaurant's owner hired Andersen Consulting to
revamp all of our work processes.
After several months of analysis, they
concluded that the spoon was the
most frequently dropped utensil. It
represents a drop frequency of
approximately two spoons per table per hour.
If our personnel are better
prepared, we can reduce the number of trips
back to the kitchen and save 15
man-hours per shift."
As luck would have it, I dropped my
spoon and he replaced it with his spare
saying, "I'll get another spoon
next time I go to the kitchen instead of
making an extra trip to get it right
now."
I was impressed.
I also noticed that there was a
string hanging out of the waiter's fly.
Looking around, I saw that all of
the waiters had the same string hanging
from their flies.
So, before he walked off, I asked
the waiter, "Excuse me, but can you tell
me why you have that string right
there?"
Then, lowering his voice, he said,
"Oh, certainly! Not everyone is so
observant.
Andersen also learned that we can
save time in the restroom. By tying this
string
to the tip of our you-know-what, we
can pull it out without touching it and
eliminate the need to wash our
hands, shortening the time spent in the
restroom
by 76.4%."
I asked quietly, "After you get
it out, how do you put it back?"
"Well," he whispered,
"I don't know about the others, but I use this spoon."
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